For UK Agency Owners: Your Next Account Manager, Trainable & Available Immediately. Lina Rodrigues

Your next Account Manager — trained on your playbook, loyal for years.

I'm Lina. 15+ years looking after demanding clients. Coach me into your agency's CSM seat and stop client follow-up landing on your desk.

Full-time on UK hours — immediate start

Client follow-up, onboarding & account comms owned end-to-end

No recruiter fee. Trainable into your exact playbook.

After you submit, Lina personally replies within 24 hours to book your 15-min call. No bots, no recruiters.

If client comms still depend on you, the agency has outgrown its current setup.

There comes a point in a small agency where the founder should not still be chasing client assets, sending meeting notes, following up on tasks, calming down unhappy clients, checking whether reports went out, and making sure every account feels looked after.

That is the seat I want to grow into.

My name is Lina. I'm 39, based in Cape Town, and available for a full-time Client Success or Account Manager role with a UK agency.

I have not worked inside an agency before, and I am not going to pretend otherwise. I do not know your exact tools, reporting rhythm, client onboarding process, or delivery workflow yet.

But I do know clients.

For more than 15 years, I have worked in roles where people were paying money, expecting answers, needing reassurance, chasing outcomes, raising complaints, asking for updates, and relying on me to keep the relationship warm and organised.

Different industry. Same underlying responsibility.

Keep the promises clear. Keep the client informed. Follow up without being chased. Stay calm when there is pressure. Make people feel looked after.

If you have the agency playbook, I have the client temperament and discipline to learn it properly.

Where I fit — and where I do not.

I am not the finished senior agency account director who can walk in on Monday and independently own your largest retainers.

If that is what you need, you should hire that person.

Where I make sense is different.

I make sense for a small or medium-sized agency that already has delivery knowledge in the business, but needs a mature, reliable, client-facing person who can be trained into the account management layer.

Someone to learn your systems, sit close to the founder or senior team, take clean notes, follow up properly, communicate with clients, protect the relationship, and gradually remove more and more account pressure from your plate.

I am not asking you to gamble on personality alone.

I am asking you to look at the foundation: 15+ years of work experience, 6+ years in client-facing roles, 3 years as a named Account Manager for corporate training clients, and current experience making 120–140 outbound calls a day, which has sharpened my phone discipline and resilience.

The agency part is trainable.

The maturity, patience, written communication, follow-up discipline, and client instinct are already there.

A client-facing grown-up, not another junior you have to parent

I am 39, settled, and looking for a serious long-term role. I do not need teaching how to show up, write properly, follow through, or behave professionally with paying clients.

Someone who can keep clients feeling held

Same-day replies. Clean meeting notes. Clear next steps. Proactive check-ins. Calm follow-up. The small communication habits that stop clients wondering, "What is going on with my account?"

Someone who can reduce founder dependency over time

At first, I will need training. That is clear. But the goal is simple: fewer client updates, follow-ups, reminders, and minor escalations landing back on the founder's desk.

Someone who is commercially aware

I have handled renewals, overdue invoices, unhappy clients, and account ownership. I understand that client success is not "being nice." It is protecting revenue, trust, retention, and the relationship.

A South African full-time hire working UK hours

You get UK-hour coverage, strong English communication, and a meaningful salary advantage compared with hiring the same maturity level in London — without paying a recruiter fee.

Good. Let us clear those now.

Have you worked inside an agency before?

Not yet. That is the part I need to learn. What I already bring is client ownership, escalation handling, written communication, follow-up discipline, and the maturity to be trusted in front of clients. I am looking for an agency willing to train the playbook, not teach basic professionalism.

How quickly could you be useful?

I would not expect to run accounts solo in week one. In the first few weeks, I can absorb your systems, shadow calls, clean up notes, follow up on actions, organise client comms, and support the existing account process. From there, I can take on more responsibility as trust builds.

Why not hire someone with direct agency experience?

You should, if you can find someone affordable, reliable, mature, available, and likely to stay. My case is different: I am not the most agency-experienced option. I may be the better long-term training investment.

Will you work UK hours?

Yes. Full UK business hours from Cape Town, with a dedicated home office, fibre internet, proper headset, and remote working discipline.

Are you looking for a stepping stone?

No. I am specifically looking for one long-term agency role I can grow inside. I am not trying to collect six months of agency experience and disappear.

Have a CSM or Account Manager seat you are trying to fill?
Send me the basics.

I will reply personally within one UK working day. No recruiter. No agency. No spam. Just a direct conversation about whether I could be the right long-term hire for your team.

You will not be added to a list · You will not be sold to · You will get a real reply